Question 1

What is a flight nanny service?

Accepted Answer

A flight nanny is a professional pet handler who personally accompanies your pet on a commercial flight. Unlike cargo shipping, your pet travels in-cabin under the seat in front of the nanny, ensuring they're never alone and always cared for. We provide real-time updates and photos throughout the journey.

Question 2

What areas do you serve?

Accepted Answer

We're based in Houston, TX and serve all 50 US states. We also offer international transport to Canada, Europe, Asia, and Australia. If there's a major airport nearby, we can likely get your pet there.

Question 3

How far in advance should I book?

Accepted Answer

For domestic travel, we recommend booking 1-2 weeks in advance. For international trips, 4-6 weeks is recommended to allow time for documentation and health certificates. However, we accommodate last-minute requests when possible—just reach out!

Question 4

Do you transport cats as well as dogs?

Accepted Answer

Yes! We transport both dogs and cats. For in-cabin flight nanny service, pets must be under 20 lbs (including carrier) to meet airline requirements.

Question 5

Is my pet safe during transport?

Accepted Answer

Absolutely. We are USDA registered, fully insured, and Pet CPR certified. Your pet never travels in cargo—they stay in-cabin with us the entire flight. For unvaccinated puppies, we maintain a strict "no paws on ground" policy to protect them from exposure.

Question 6

What is the "no paws on ground" policy?

Accepted Answer

For puppies that haven't completed their vaccination series, we carry them throughout the entire journey. Their paws never touch public surfaces like airport floors, preventing potential exposure to diseases.

Question 7

What happens if my pet has an emergency during travel?

Accepted Answer

Our flight nanny is Pet CPR certified and trained to handle emergencies. We carry emergency contact information for vets along the route and will seek immediate medical attention if needed. You'll be contacted immediately if any issue arises.

Question 8

How do you keep my pet calm during the flight?

Accepted Answer

We use calming techniques developed from our professional grooming experience. Pets stay in comfortable TSA-approved carriers, and we provide treats, water, and reassurance throughout. Most pets sleep during flights!

Question 9

How much does pet transport cost?

Accepted Answer

Domestic flight nanny service starts at $400 for direct flights or $450 with layovers, plus travel costs. International rates start at $500 for Canada/Mexico and vary by destination. We provide detailed quotes within 24 hours of your request.

Question 10

What's included in the price?

Accepted Answer

Our service includes: in-cabin transport, USDA-registered handler, real-time photo/text updates, pre-flight health verification, treats and water during travel, and direct delivery to your location. TSA-approved carriers and extended pickup/dropoff are available as add-ons.

Question 11

Do you require a deposit?

Accepted Answer

Yes, we require a 50% deposit to confirm your booking. The remaining balance is due before the transport date. Deposits are refundable if cancelled more than 7 days before the scheduled transport.

Question 12

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. Your quote includes our service fee, and we clearly list any additional travel costs and optional add-ons. What you see is what you pay.

Question 13

What size pets can you transport in-cabin?

Accepted Answer

For in-cabin flight nanny service, pets must be under 20 lbs (including the carrier) to meet airline requirements. For larger dogs (80+ lbs), we offer Dog Charter service on private regional jets.

Question 14

What documents do I need for pet transport?

Accepted Answer

For domestic travel, you'll need current vaccination records. For international travel, requirements vary by destination but typically include USDA health certificates, microchip verification, and specific vaccinations. We guide you through the entire documentation process.

Question 15

Does my pet need to be in a carrier?

Accepted Answer

Yes, all pets must travel in a TSA-approved soft-sided carrier that fits under the airplane seat. If you don't have one, we can provide an appropriate carrier for an additional fee.

Question 16

Can you transport puppies?

Accepted Answer

Yes! We love transporting puppies. For those who haven't completed their vaccination series, we maintain our strict "no paws on ground" policy, carrying them throughout the journey to keep them safe from exposure.

Question 17

How will I know where my pet is during transport?

Accepted Answer

We send photo and text updates at every stage: pickup confirmation, airport arrival, boarding, in-flight check-ins (when possible), landing, and delivery. You'll never be left wondering about your pet's whereabouts.

Question 18

What if there are flight delays?

Accepted Answer

Flight delays happen, and we're prepared. If there's a delay, we immediately notify you and ensure your pet remains comfortable. For extended delays requiring overnight stays, we provide safe, supervised care.

Question 19

Do you deliver directly to my home?

Accepted Answer

Yes! We offer door-to-door service. We'll deliver your pet directly to your home, office, or specified address. Extended pickup/dropoff beyond our standard radius may incur additional fees.

Question 20

Is there a follow-up after delivery?

Accepted Answer

Absolutely. We follow up within 24 hours of delivery to check on your pet and ensure everyone is happy. We genuinely care about every animal in our care and want to know they're settling in well.

Frequently Asked Questions

General Questions

Safety & Care

Pricing & Booking

Requirements & Preparation

During & After Transport

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